Returns & Exchanges

Due to the perishable nature of tea, we can only accept returns on unopened accessories or tea products that arrived damaged or incorrect. Please initiate returns within 30 days of receipt.

Return Process

• 1.
  Initiate Request

  Contact our support team with your order number and photos of the item you wish to return.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and shipping label.

• 3.
  Pack and Ship

  Securely pack the items in their original packaging and drop the parcel at any authorized courier location.

• 4.
  Refund Processing

  Once received and inspected, your refund will be processed back to your original payment method within 5-7 business days.